“Outcome-Based” Outsourcing” — Just Say No?
Measuring outsourcing deals on their business outcomes (such as profits or customer satisfaction) sounds much cooler than measuring it on gritty details like server uptime. But is this highfalutinâ...
View ArticleDownturn? Analysts, Like the Dow, Are Up One Day, Down the Next
Trying to predict the economic future from the stock marketâs wild swings can drive you crazy. So can listening to respected outsourcing analysts who draw opposite conclusions from similar data. Just...
View ArticleOutsourcing and The Cloud: Marriage Made in Heaven, Maybe
By Robert L. Scheier Outsourcing promises to deliver lower costs and greater flexibility. So does cloud computing. The combination of the two will be a marriage made in heaven, just as soon as...
View ArticleLatin America A Sweet Spot for Growing Captive Market
By Robert L. Scheier Among the good news in Everest Groupâs most recent quarterly Market Vista Report was the rapid growth in captive delivery centers â those serving only the parent company...
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Zombies, Fireworks, and Avocadoes, but No Drug Wars in Guadalajara
From the 22nd floor of the Presidente Guadalajara hotel, I heard the loud popping of explosions. Not to worry; it was only early celebrants of the countryâs Independence Day. And, maybe the popping...
View ArticleWhat Customers Want From Outsourcing
Three days in Seattle at the Sourcing Interests Groupâs Global Leadership Summit uncovered three key concerns from outsourcing customers. They are 1) Getting innovation and not just low costs from...
View ArticleCan “Win-Win” Work in Outsourcing? Six Tough Questions to Answer
A win-win strategy isnât just nice. Itâs the only way to get the most value out of your outsourcer and beat the competition, especially when youâre looking for game-changing innovation. But are...
View ArticleOptimize, Don’t Just Rationalize, Your App Portfolio
By Robert L. Scheier Application portfolio rationalization (APM) is a fancy term for cleaning out your software closet. It involves doing an inventory of your applications and related systems such as...
View ArticleFive Tough Questions For “Cloud” Outsourcers
By Robert L. Scheier Everybodyâs talking about cloud computing but very few, especially in the outsourcing space, can explain what they mean by it. Here are five questions that will force your...
View ArticleLess Risk or More Cash? Customers Take the Money
When faced with the choice of accepting less risk in an outsourcing deal or saving more cash up-front, at least two-thirds of customers go for saving money, according to the Everest Groupâs most...
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